Large scale organizational transformation for multi-channel retailer
Case study:
Large scale organizational transformation for multi-channel retailer
- Situation
- Leading distance sales company wanted to accelerate its multi-channel strategy and e-commerce growth
- Existing structures, ways of working, processes and capabilities were not fit to support the ambition
- Actions
- Assessed the current operating model to identify strengths, weaknesses and improvement opportunities
- Defined the target omni-channel operating model and derived the required capabilities, organizational structure, governance and key business processes
- Worked with functional leads to detail departmental operating models including org charts, roles, responsibilities, interfaces and core processes
- Oversaw end-to-end implementation from design to go-live including budgeting, restructuring plan, social partner negotiations, staffing and change management
- Results
- New operating model detailed, agreed and implemented
- More than 4,000 employees transitioned into the new organization with minimal disruption and delivered on time and on budget
- Efficiency gains realized through streamlined processes and organizational simplification with savings reinvested in new capabilities and technology enablers